Call Up National Contact / State Contact Centre
Every vote counts. And so does every voter. Serving every elector flawlessly is the commitment of Election Commission of India that it has lived up to time and again. The Commission has added another feather to its cap with the setup of National Contact Centre and a toll-free No. 1800111950. Now any citizen from any part of the country can call on the toll-free in English or Hindi with any query or complaint at any time of the day. Callers can enquire on subjects such as elections, voting dates, EPIC, electoral roll, online registration and lodge a complaint by simply dialling into the toll-free no. Not only this, executives also make outbound calls for educating the electors and spreading voter awareness.
The Integrated Contact Centre is operated on a National Grievance Redressal System Software. This software is a single window platform to manage complaints and feedback received through calls, emails, SMS and website access in an integrated and time-bound manner. Callers may connect with the executives to register a complaint and know about its status of receipt and disposal as well as to give suggestions and feedback at every step of the way.
The Contact Centre is Commission’s step forward towards bringing about electoral reforms where citizens and officials are empowered to monitor and report any anomaly or violation of ECI instructions in the field before, during or post elections. The citizen observer may notify the same to the contact centre for necessary action to be taken while the caller’s identity is kept anonymous. The Contact Centre houses trained executives who have domain knowledge and answers to FAQs by citizens. They have instant access to ECI web portals for responding to queries and dispensing required information about the electoral process.
Each state and UT had set up and operationalized dedicated State Contact Centre (SCC) and District Contact Centre (DCC) to ensure seamless flow of information across the contact centres for handling issues/ query from citizens. National Contact Centre has the IT protocols to ensure that any call landing at NCC is properly redirected to the respective State Contact Centre.
State Contact Centre functions during working hours and working days of the state with a dedicated IT & communication structure. They have translated all the document available at NCC in the respective regional languages. SCC will continue to take direct calls from citizens in all regional language of the state in their respective toll-free numbers and all redirected calls from the National Contact Centre in English and Hindi. State Contact Centre will only use National Grievance Redressal System software to lodge all Grievances.
Each District has dedicated official at the District level to respond to any queries emanating from NCC and/or SCC. Suitable Deputy District Election Officer (Dy. DEO) is to be nominated by District Election Officer (DEO) as the DCC with requisite IT and communications facilities. All information to NCC and SCC pertaining to that District including grievances disposal status will henceforth be provided by DCC.
With operationalization of Integrated Contact Centre, ECI is able to provide multilingual support to all the citizens across the nation in a decentralized and integrated manner.
Election Commission has set up the National Contact Centre in Delhi and State Contact Centre in all the State / UT Capitals. Now information, Suggestion, Feedback and Complaint (IFSC) is as simple as making a call.
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